# Why Your Wi-Fi Keeps Dropping (And What to Do About It) - Marjorie Donaldson - on Blog - Created:June 4, 2020 Table of Contents ## Table of Contents No headings were found on this page. - [June 4, 2020](/content/blog/2020/06/04/index.html) #### By Jonathan Goldszmidt Co-Founder and Senior Technology Consultant at smartIT **We Fix Spotty Office Wi-Fi** If your Wi-Fi keeps dropping, your team feels it. Zoom calls freeze, cloud files won’t sync, and productivity stalls. At smartIT, we help small businesses, nonprofits, schools, and startups across NYC, NJ, Long Island, Westchester, and Connecticut fix their Wi-Fi—quickly and without the guesswork. Here’s what could be going wrong, what you can try, and when it’s time to call in support. **Common Wi-Fi Issues in the Office** Your Wi-Fi may seem like it’s working, but here are the problems we see most often: - Devices connect to the wrong access point. If you’re walking around the office and your laptop or phone stays connected to a far-away signal, performance will suffer. page. - Too many SSIDs. Having multiple [networks](/content/networking/index.html)(like “Office-WiFi,” “Guest-WiFi,” and “Office-WiFi2”) can confuse devices and reduce connection quality. - Poor placement of access points. Signal strength drops around corners, thick walls, or in areas with a lot of interference. - Unpatched or outdated equipment. Older routers or access points without updates can cause stability issues. - Overloaded networks. Too many devices connected at once without proper configuration can overwhelm your system. **Easy Fixes to Try Right Now** Before calling for help, try these: - Restart your router and access points - Use the same SSID name across all access points - Update your firmware - Move access points closer to the areas your team actually uses - Disconnect unused devices Still having issues? You’re not alone. That’s where we come in. **How smartIT Fixes Office Wi-Fi** We work with businesses that need fast, secure, reliable internet without the guesswork. Here’s what we offer: - Access point setup and optimization - Guest vs. employee network configuration - Router and firewall configuration - [Wi-Fi](/content/wifi-and-wireless-networking/index.html) signal heat mapping and performance testing - Secure network segmentation We also offer both onsite and remote IT support based on your location and needs. **Where We Work** We support teams in: - Long Island (HQ) - New York City - New Jersey - [Westchester](/content/wifi-and-wireless-networking-westchester/index.html) - Connecticut Need fast help? Our techs are already in your [area](/content/service-areas/index.html). **Who We Help** We support Wi-Fi for: - Accounting Firms - Startups - Nonprofits - Schools - SMBs and Enterprises Discover how smartIT supports organizations like yours on our [Industries page.](/content/industries/index.html) **What Else We Do** We’re more than Wi-Fi support. Our services include: - [Cybersecurity](/content/cybersecurity-services/index.html) - [Mobile Device Management (MDM)](/content/mobile-device-management-services/index.html) - [Remote & Onsite IT Help](/content/remote-it-support/index.html) - [Onboarding & Offboarding](/content/it-onboarding-and-it-offboarding/index.html) - [vCIO & Account Management](/content/vcio-vciso/index.html) View [all services](/content/solutions/index.html) we offer. **How Much It Costs** We keep pricing clear: - Project-based support starts at $175/user - Our MDM + Cybersecurity bundle starts at $79/user/month Check out our [pricing page](/content/pricing/index.html) for details. Book Your Free [IT & Cybersecurity Assessment](/content/get-started/index.html) or call 212-651-0222 to get started. ### Let's Fix Your Wi-Fi Schedule Your IT & Wi-Fi Assessment. We’ll take a look at your current setup, share what we see, and help you plan next steps. [Book Now](/content/blog/why-your-wi-fi-keeps-dropping-and-what-to-do-about-it/#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjMzMTk4IiwidG9nZ2xlIjpmYWxzZX0%3D/index.html) [Facebook](https://www.facebook.com/smartITny/)[Linkedin](https://www.linkedin.com/company/smartitnyc/)[Instagram](https://www.instagram.com/smartitny/)[Google](https://www.google.com/maps/place/smartIT+LLC/@40.9312094,-73.0559716,9z/data=!4m5!3m4!1s0x0:0x2dd5027974fde8a4!8m2!3d40.9312094!4d-73.0559716?shorturl=1) #### AuthorMarjorie Donaldson #### About smartIT smartIT helps [businesses](/content/industries/index.html), nonprofits, schools, and startups across NYC, Westchester, Long Island, and New Jersey stay secure, connected, and productive. We provide both remote and onsite IT support services, including audio-visual (AV), cloud, video conferencing, VoIP, mobile device management (MDM), IoT, low-voltage cabling, hardware procurement, Wi-Fi and networking, and cybersecurity [solutions](/content/solutions/index.html). [Book a meeting with an IT expert](https://scheduler.zoom.us/d/b40gl_m9/meet-with-an-it-expert) or complete our [form](/content/get-started/index.html) to schedule your Free 2-Hour IT Assessment. We’ll review your setup, identify areas for improvement and discuss our 3-Month Introductory contract with no long-term commitment. Our [plans](/content/pricing/index.html) start at $79 per user per month. Learn more [about](/content/about-us/index.html) smartIT or visit us at [www.smartIT.nyc.](/content/site-root.html)